At Confidante Connect Retail, we strive to ensure that your building materials, roofing, and hardware products are delivered safely, efficiently, and on schedule.

1. Processing Times & Order Fulfillment

  • Target Processing: We target same-day production and order processing for standard items.
  • Customized Orders: For customized products (such as cut-to-size mabati sheets), production and preparation times may vary depending on specifications, but we aim for rapid fulfillment within 24 hours.

2. Transit Timeframes & Schedules

Our delivery timelines vary based on your location and order placement time:

Within Nairobi

  • We target delivery within 24 hours.
  • Daily Order Schedule Guidelines:
    • Orders placed between 8:00 AM – 11:00 AM (1 – 50 KM): Same-day delivery
    • Orders placed between 11:00 AM – 06:00 PM (1 – 50 KM): Next working day delivery
    • Orders placed between 06:00 PM – 8:00 PM (> 50 KM): Delivered within 48 – 72 hours

Outside Nairobi

  • We strive to offer reliable delivery across Kenya within 2 to 5 days [cite: 2].
  • We transport standard lengths up to 6.5 metres. Delivery arrangements for longer sheets are coordinated directly in consultation with the client [cite: 2].

3. Shipping Costs & Free Delivery Threshold

  • Free Delivery: All deliveries are free for any total purchase order exceeding KES 100,000
  • Standard Transport Charges: A standard transport charge will apply for orders that do not meet the minimum purchase threshold

4. Geographic Shipping Restrictions & Limitations

  • Deliveries are executed across our designated transport routes within Kenya.
  • For remote or restricted access locations, specialized transport options or site offloading arrangements will be coordinated prior to dispatch.

5. Local Pickup & Accelerated Delivery Options

  • Factory / Store Collection: Customers can choose to collect their goods directly from our facility to accelerate receipt of their order sooner than standard delivery timelines.
  • Express Acceleration: Customers may also elect to pay an additional fee above standard delivery charges to fast-track shipping outside regular schedules.